Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, we'll need proof of purchase (your order number) and the product must be returned in the condition it was received (unused and with the tag still on). We are always trying to improve our products and the customer experience, so please give us constructive criticism on how we can do better next time. 

To start a return, you can contact us at support@squidhaus.us. Please note that returns will need to be sent to the following address: 2340 N Glassell St. Orange, CA 92865

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you'd like to exchange your item for a different size or color, we can easily assist you in this process. We also offer store credit if you'd like to pick out something else. Please note - Our customer service team must be contacted within 30 days of the original item(s) arriving at your home. Contact us at support@squidhaus.us 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at support@squidhaus.us.